HOW IT IS DONE
Should I take a new photo?
We highly recommend that you take new photos for us to achieve the best final result. As natural daylight is the best option take some photos outdoors such as in the garden, park or on your next dog walk.
Top Tip - For the very best results take the the photo's of your dog at their eye level - crouch down or with small dogs hold them in your arms to the side of your body.
Can I use my mobile?
Yes! All modern smartphones take excellent photos, and chances are that you will have it with you on your next dog walk. A good tip is to check that the phone settings are set to taking the largest photo size possible.
How many photo's shall I take?
Take a selection of photos when your dog is looking a little to either side. Don't forget to take a photo straight on. Have a look through the photos, and email us the best 1-3 variations.
Can I use an old photo?
Absolutely! We all have favourite photos of our four-legged friends including those that may no longer be with us. Preferably the photo has been taken at eye-level, showing the whole dog’s head, and is nicely exposed.
If in doubt, just get in contact with us before you order. Our email is: woof@fourlegsonetale.com
Where do I send my photos?
Please email them to us at: woof@fourlegsonetale.com
You can also use the free file transfer service at: http://wetransfer.com
HOW IT IS MADE
How is it made?
Our custom pet portraits are created digitally in our studio and are guaranteed 100% unique! They can only be found at Four Legs One Tale ®.
Our experienced professional digital artists use our own refined photo retouching and digital blending processes, which turns your original photo into a renaissance style masterpiece.
Can I include more than 1 pet?
For now, we only have options for just one four-legged friend; we will have options for two, three, and four pets very soon.
Can I preview my artwork?
Yes, all customers get to preview their artwork, we will send you a watermarked copy for your approval.
Do you do just dogs?
Cats are very welcome as well. We also try to accommodate other pets, so please get in contact with us before you order. Our email is: woof@fourlegsonetale.com
Can you add or remove items?
Sorry, but no. The photos you send us are what our expert professional artists will use. However, whilst it is not a guarantee, we can possibly remove a dog collar and make minor adjustments as we feel necessary.
What are the payment options?
When checking out you will be taken to PayPal where you can login to your PayPal account. You will also have the option of paying by a debit or credit card (depending on your country) with VISA, Eurocard, Mastercard, American Express, Maestro, Discover.
Four Legs One Tale ® is a trading name of Earthy Photography Ltd ® and this name will be seen on your purchase statements.
ORDER CUT OFF DATES
Christmas 2022
Whilst this is not a guarantee the last day to order to receive your package before Christmas is:
Costume Portrait Collection
Our Costume Portraits make for fantastic Christmas presents! To avoid disappointment in this very busy time please order as early as possible, this will then give us the required time to create the bespoke artwork and for you to receive a proof to approve before it goes into our production - this applies for both canvasses & prints.
UK 21st November 2022.
EU 21st November 2022.
WW 5th November 2022.
Illustration & Watercolour Collection
WW 5th December 2022.
Greeting Cards
UK 13th December 2022.
EU 10th December 2022.
WW 30th November 2022.
Easter 2023
Whilst this is not a guarantee the last day to order to receive your package before Easter is:
Costume Portrait Collection
Our Costume Portraits make for fantastic Easter presents! To avoid disappointment in this very busy time please order as early as possible, this will then give us the required time to create the bespoke artwork and for you to receive a proof to approve before it goes into our production - this applies for both canvasses & prints.
UK 15th March 2022.
EU 8th March 2023.
WW 1st March 2023.
Illustration & Watercolour Collection
WW 31st March 2023.
Greeting Cards
UK 27th March 2023.
EU 27th March 2023.
WW 20th March 2023.
DELIVERY
Where do you deliver?
We deliver Worldwide.
UK FREE delivery on all products.
WW Outside the UK shipping costs will be calculated when you check out.
Do I pay Sales & Import Tax?
UK You will not pay VAT or Tax on any orders delivered within the UK. We are a UK based company.
WW With shipping to all countries outside the UK buyers are responsible for paying any customs and VAT/Import taxes that may be applicable in that country.
THE COSTUME COLLECTION
Products available: Professional Prints
Professional Prints are available in 3 sizes:
8" x 12" (20.3 x 30.4cm) - Cost: £49.00
12" x 16" (30.5 x 40.7cm) - Cost: £59.00
16" x 20" (40.7 x 50.8cm) - Cost: £69.00
The prints are printed on Fuji professional photo paper and can have either a Lustre semi-matt finish or a Gloss Finish.
You are purchasing a print only; it’s ready for your own frame or to give to a local framer.
Products available: Fine Art Prints
Premium Fine Art Giclée Prints are available in 3 sizes:
8" x 12" (20.3 x 30.4cm). - Cost: £79.00
12" x 16" (30.5 x 40.7cm) - Cost: £99.00
16" x 20" (40.7 x 50.8cm) - Cost: £119.00
Your artwork will be printed using high-quality inkjet printing on Hahnemuhle Photo Rag 308 paper
A masterpiece should be printed on a master paper - and this is it. This paper produces phenomenal prints that feature brilliant colours, deep blacks, impressive contrasts and expert reproduction of detail.
You are purchasing a print only; it’s ready for your own frame or to give to a local framer.
Products available: Canvas
Our Canvasses are available in 3 sizes:
30 x 40cm (11.81" x 15.74") - Cost: £109.00
40 x 50cm (15.74" x 19.68") - Cost: £119.00
50 x 70cm (19.68" x 27.55") - Cost: £129.00
Your canvas is printed on high quality satin canvas fabric using a wide range of vibrant colours, providing outstanding depth, rich tones, and unbeatable clarity.
It is hand stretched over a 3cm wooden frame and comes complete with a hanging kit.
Your canvas will have 'Mirrored sides'.
With this smart option we take the end of the photo and mirror them. The mirrored edges then fall on the sides of the frame. Because of this, nothing will be cut from the photo.
Products available: Floating Frame Canvas
For more information about our Floating Frame Canvasses please visit this dedicated information page here.
When will I receive my artwork?
Once you have approved your artwork our expected delivery times are:
UK 7-9 working days. Delivery by DPD.
EU 9-12 working days. Delivery by DPD / UPS courier, Royal Mail. Tracking available.
WW 12-15 working days. Delivery by DPD courier, Royal Mail. Tracking available.
THE WATERCOLOUR & ILLUSTRATION COLLECTION
Products Available: Digital File
You are ordering a Digital File of either the Watercolour or Illustration artwork that we have created for you, it is a high-resolution file at 300 dpi.
The file is currently available to purchase in 3 sizes:
A5 - Cost £14.99
A4 - Cost £17.99
A3 - Cost £23.99
With the file you can make prints at home or order prints & other display products at a professional photo lab on the High Street or online.
When will I receive my artwork?
We will send you a proof of your artwork - once you have approved it you will receive your artwork as a digital file on the same day via email.
GREETING CARDS
Products available: Cards
Our cards are size: 14.8 x 14.8 cm (squared).
They are printed on thick FSC-certified recycled 350 gsm card and are blank inside.
They include a silver envelope and arrive in a protective cellophane bag. Cost: £3.75
When will I receive my card?
UK 2-3 business days. Delivery by Royal Mail 2nd Class.
EU 3-5 business days. Delivery by Royal Mail.
WW 5-9 business days. Delivery by Royal Mail.
GIFT VOUCHERS
How long are the Gift Vouchers valid for?
The gift vouchers are valid for a period of 12 months from the date of the online purchase, following which they expire automatically. A gift voucher cannot be used after the expiry date and the card will become invalid and no longer available for use.
Are the Gift Vouchers refundable?
The gift vouchers are non-refundable and cannot be exchanged for cash in part or full and are valid for a single transaction only.
Is the Canvas delivery included?
UK Yes, delivery by Royal Mail or Courier is included.
EU No, an extra cost will be required. Please contact us for details.
WW No, an extra cost will be required. Please contact us for details.
Where can the Photography take place?
The gift vouchers are valid only for the photography taking place within a 7 mile radius from Windsor, Berkshire.
What are the Terms & Conditions?
Before you make a purchase we recommend that you read the full Terms & Conditions that can be viewed here: T&C's
REFUNDS & CANCELLATIONS
Can I cancel my order?
Cancellations for products purchased in our Costume, Watercolour & Illustration collections are only possible within the first 12 hours of placing an order. After 12 hours cancellations are not possible as your order is immediately assigned to an artist who begins preparation work straight away.
Cancellations from our Greeting Card collection is only possible within the first 2 hours of placing an order. As this is a stock item it will be posted straight away.
Do you offer refunds or returns?
As all our Costume, Watercolour & Illustration orders are bespoke and are tailor-made personalised products we do not issue refunds or except returns. We also do not issue refunds or except returns on Greeting Card orders.
If for some reason you receive a completely wrong product or if your item was damaged during transit, we will replace any such issue without question, damages must be reported within 24 hours of receipt along with photographic evidence to validate a replacement, return of the product may be required.
HELP & INFORMATION
Product - Floating Canvas Frames
ABOUT US
Four Legs One Tale is a family business of dog photographers that tell your dogs tale through both stunning photography & beautiful custom dog portraits that we create entirely ourselves.
© Copyright 2020-2023 Four Legs One Tale ® Registered Trademark