ORDER CUT OFF DATES

Christmas 2024

Costume Collection

Our custom artwork makes for wonderful Christmas gifts! To ensure you get your order in time during this busy season, we encourage you to place your order as early as possible. This will give us the necessary time to create your bespoke artwork and send you a proof for approval before it moves into production - allow for a week for this process.

Although we cannot guarantee delivery by Christmas, we are confident that if you place your order by the dates listed below, your package should arrive on time Ho Ho Ho!

UK 1st December 2024.

EUROPE 1st December 2024.

US 1st December 2024.

AUSTRALIA 5th December 2024.

NEW ZEALAND 5th December 2024.

Illustration & Watercolour Collection

World Wide 15th December 2024.

PAYMENT & DELIVERY

THE COSTUME COLLECTION

Your Photos: Should I take a new photo?

We strongly suggest taking new photos to ensure the best possible outcome. Natural daylight works best, so consider capturing your shots outdoors - whether in the garden, at the park, or during your next dog walk.

Pro Tip: For the best results, take photos of your dog at their eye level. For smaller dogs, you can even hold them to one side.
Your Photos: Can I use my mobile phone?

Absolutely! Most modern smartphones capture excellent photos, and you're likely to have yours with you on your next dog walk.

Your Photos: How many photo's shall I take?

Pick a costume and note if the head is turned a little to one side.
Take a selection of matching photos - Top Tip: hold a treat to turn their head a little.
Don't forget to take a photo straight on. Have a look through the photos, and email us the best 1-3 variations.

Your Photos: Can I use an old photo?

Absolutely! We all have favourite photos of our four-legged friends including those that may no longer be with us. Preferably the photo has been taken at eye-level, showing the whole dog’s head, and is nicely exposed.
If in doubt, just get in contact with us before you order. Our email is: woof@fourlegsonetale.com

Your Photos: Where do I send my photos?

You can upload them when placing your order, or email them to us at woof@fourlegsonetale.com

Our Costumes: When will I receive my artwork?

Once you have approved your artwork our expected delivery times are:

UK 7-9 working days. Delivery by DPD courier. Tracking available.

EUROPE 9-12 working days. Delivery by courier.

USA 12-15 working days. Delivery by USPS.

Our Costumes: How are they made?

Our custom pet portraits are created digitally in our studio and are guaranteed 100% unique! They can only be found at Four Legs One Tale ®.

Our experienced professional digital artists use our own refined photo retouching and digital blending processes, which turns your original photo into a renaissance style masterpiece.

Our Costumes: Can I include more than 1 pet?

For now, we only have options for just one four-legged friend; we will have options for two, three, and four pets very soon.

Our Costumes: Can I preview my artwork?

Yes, every customer has the opportunity to preview their artwork. We'll only proceed with printing once you're completely satisfied!

Our Costumes: Can you add or remove items?

The photos you send us are what our expert professional artists will use. Whilst it is not a guarantee, we can remove something like a dog collar and make fur adjustments as we feel necessary.
All our customers get to preview their artwork we have created.

Our Costumes: Do you do just dogs?

Cats are very welcome as well. We also try to accommodate other pets, so please get in contact with us before you order. Our email is: woof@fourlegsonetale.com

Products available: Professional Prints

Professional Prints are available in 3 sizes:

8" x 12"  (20cm x 30cm)  - Cost: £59.00
12" x 16" (30cm x 40cm) - Cost: £69.00
16" x 20" (40cm x 50cm) - Cost: £79.00

The prints are printed on Fuji professional photo paper and can have either a Lustre semi-matt finish or a Gloss Finish.
You are purchasing a print only; it’s ready for your own frame or to give to a local framer.

Products available: Fine Art Prints

Premium Fine Art Giclée Prints are available in 3 sizes:

8" x 12"  (20cm x 30cm)  - Cost: £79.00
12" x 16" (30cm x 40cm) - Cost: £99.00
16" x 20" (40cm x 50cm) - Cost: £119.00

Your artwork will be printed using high-quality inkjet printing on Hahnemuhle Photo Rag 308 paper
A masterpiece should be printed on a master paper - and this is it. This paper produces phenomenal prints that feature brilliant colours, deep blacks, impressive contrasts and expert reproduction of detail.
You are purchasing a print only; it’s ready for your own frame or to give to a local framer.

Products available: Canvas

For details about our Canvas, please visit our dedicated information page.

Products available: Canvas in a Floating Frame

For details about our Floating Frame Canvasses, please visit our dedicated information page.

Products available: HD Metal Prints

For details about our HD Metal Prints, please visit our dedicated information page.

Products available: Add-on Greeting Cards

For our UK customers (only) that purchase a Canvas, Professional Print, Fine Art Print or a HD Metal Print we are pleased to offer an optional add-on to have your new custom artwork also printed as personal bespoke Greeting Cards (including envelopes). More detailed information can be found here.

Products available: Add-on Tote Bags

For our UK customers (only) that purchase a Canvas, Professional Print, Fine Art Print or an HD Metal Print we are pleased to offer an optional add-on to have your new custom artwork also printed as personal bespoke Tote Bag. More detailed information can be found here.

THE WATERCOLOUR & ILLUSTRATION COLLECTION

Products Available: Digital File

You are ordering a Digital File of either the Watercolour or Illustration artwork that we have created for you, it is a high-resolution file at 300 dpi.
The file is currently available to purchase in 3 sizes:

A5 - Cost £14.99
A4 - Cost £17.99
A3 - Cost £23.99

With the file you can make prints at home or order prints & other display products at a professional photo lab on the High Street or online.

When will I receive my artwork?

We will send you a proof of your artwork - once you have approved it you will receive your artwork as a digital file on the same day via email.

GREETING CARDS

Products available: Cards

Our cards are size: 14.8 x 14.8 cm (squared).
They are printed on thick FSC-certified recycled 350 gsm card and are blank inside.

They include a silver envelope and arrive in a protective cellophane bag. Cost: £3.75

When will I receive my card?

UK 2-3 Working days. Delivery by Royal Mail 2nd Class.

EUROPE 3-5 working days. Delivery by Royal Mail.

USA 5-9 Working days. Delivery by Royal Mail.

GIFT VOUCHERS

Where can the Gift Vouchers be used?

The Gift Vouchers are valid for usage within the UK only.

How long are the Gift Vouchers valid for?

The gift vouchers are valid for a period of 12 months from the date of the online purchase, following which they expire automatically. A gift voucher cannot be used after the expiry date and the card will become invalid and no longer available for use.

Are the Gift Vouchers refundable?

The gift vouchers are non-refundable and cannot be exchanged for cash in part or full and are valid for a single transaction only.

Is the Canvas delivery included?

Yes, a free delivery by DPD courier within the UK is included.

What are the Terms & Conditions?

Before you make a purchase we recommend that you read the full Terms & Conditions that can be viewed here: T&C's

REFUNDS & CANCELLATIONS

Can I cancel my order?

Cancellations for products purchased in our Costume, Watercolour & Illustration collections are only possible within the first 24 hours of placing an order. After 24 hours cancellations are not possible as your order is immediately assigned to an artist who begins preparation work straight away.

Cancellations from our Greeting Card collection is only possible within the first 4 hours of placing an order. As this is a stock item it will be posted straight away.

Do you offer refunds or returns?

As all our Costume, Watercolour & Illustration orders are bespoke and are tailor-made personalised products we do not issue refunds or except returns. We also do not issue refunds or except returns on Greeting Card orders.

If for some reason you receive a completely wrong product or if your item was damaged during transit, we will replace any such issue without question, damages must be reported within 24 hours of receipt along with photographic evidence to validate a replacement, return of the product may be required.

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