CANCELLATIONS
Cancellations for products purchased in our Costume, Watercolour & Illustration collections are only possible within the first 12 hours of placing an order. After 12 hours cancellations are not possible as your order is immediately assigned to an artist who begins preparation work straight away.
Cancellations from our Greeting Card collection is only possible within the first 2 hours of placing an order. As this is a stock item it will be posted straight away.
REFUNDS & RETURNS
As all our Costume, Watercolour & Illustration orders are bespoke and are tailor-made personalised products we do not issue refunds or except returns. We also do not issue refunds or except returns on Greeting Card orders.
If for some reason you receive a completely wrong product or if your item was damaged during transit, we will replace any such issue without question, damages must be reported within 24 hours of receipt along with photographic evidence to validate a replacement, return of the product may be required.